Dear Valued Guests and Partners,

As the CEO of Rayna Tours, I extend a warm welcome to you. It is both an honor and a pleasure to connect with you through this message.

At Rayna Tours, we take immense pride in our role as a leading destination management company in the UAE. Reflecting on our incredible journey, we are gratified by the accomplishments that have positioned us as a trendsetter in travel services.

We are honored and privileged when you entrust us with meeting your diverse travel requirements. Regardless of your chosen destination, our commitment extends to implementing every conceivable measure, ensuring not only the convenience but also the safety of your travels. Witnessing the dedicated collaboration of our network of employees and affiliates as they consistently strive for excellence to meet the evolving expectations of our esteemed customers brings us immense satisfaction.

We extend our heartfelt gratitude to our partners, whose unwavering support has been integral to our success. Together, we have not only embraced the challenges of the travel industry but also transformed them into opportunities for growth and innovation.

Thank you for choosing us. We look forward to continuing our journey together, creating memories that last a lifetime.

Safe travels!

Senthil Velan, CEO, Rayna Tours

Raynab2b, the flagship online travel portal of Rayna Group, is a distinguished leader in the travel industry since its inception in 2009. Over the years, we have accumulated invaluable experience and transformed into an award-winning, comprehensive online destination management company. Operating from our headquarters in Dubai and international branches across the globe, we serve a diverse clientele worldwide, offering a vast array of travel services and the latest tour packages.

Our reputation for excellence has been meticulously crafted through years of unparalleled industry expertise, unwavering professionalism, and transparent business practices with competitive pricing. With our extensive global network, strategic industry partnerships, a highly motivated workforce, and unwavering commitment to excellence, we excel in orchestrating every aspect of travel, regardless of its scale. Whether it's curating a bespoke luxury journey, organizing a top-tier corporate retreat, or planning an unforgettable cruise vacation, our dedicated team goes above and beyond to craft a travel experience of a lifetime, always delivered with a personal touch.

Our innovative technological solutions empower clients with flexible online booking options, offering instant tour confirmations, highly secure payment methods, and substantial cost-saving advantages. This allows travel agencies, tour operators, and adventurers from around the world to harness the full potential of our extensive travel network and expand their customer base. Furthermore, Raynab2b's exclusive inventory is readily integrated into your website through our user-friendly XML interface, enabling you to market our products under your unique brand name.

To be the industry-leader in delivering top-tier, flexible, and reliable tour services. We aim to establish groundbreaking benchmarks by meticulously crafting every aspect of our clients' travel requirements with unparalleled attention to detail.

To deliver meticulously planned, customized, and seamless travel experiences and packages that offer exceptional value. Our primary objective is to empower our guests to travel smart, surpassing their expectations with every journey.

All bookings made with Raynab2b are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Raynab2b reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon booking a tour or package with us. Failure in adhering to our T&C might result in termination of services and deactivation of your account with www.raynab2b.com

We respect our valued customer's privacy and ensure not to collect any information other than the information relevant to make booking with us. As such, we strive to take care of our customer’s right to privacy in connection with their interaction with this website. Our scope of commitment as part of the use of your information is outlined herein.

1. Collection of Personal Information

We collect your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name , contact details, email id, physical address, credit card or payment details, travel requisites and referral source. Upon the submission of information, you give consent to Raynab2b to use your information to process orders in an accurate and prompt manner.

2. Use of Information

Any personal information of a client obtained through this website will be utilized by Raynab2b to process his or her booking, verify credit card details, and provide relevant information associated with client’s travel or any other subsidiary services he or she would like to avail of. This information will also be used for auditing, research and activities focused to improve the performance of our website.

3. Privacy of Your Information

All information provided by our customers during online booking, such as their name,address,email id and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.
4. Legal Disclosure of Information

We may disclose your information, if we feel that such disclosure is pertinent to protect our company’s rights and / or abide by a court order or a legal proceeding.
5. Non-Personal Information

Raynab2b consistently collects data from website, with the help of patterns via web logs and third party service providers. But this data is mostly deployed to evaluate the efficiency of our websites’ content and features.
6. Opt-Out

We provide options for visitors to our website to ‘opt-out’ of having their personal information used for certain purposes. For instance, if you don’t want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from Raynab2b or our affiliate websites.
7. Contests and Surveys

Raynab2b conducts contests, drawings and surveys every now and then. Some contents are organized in collaboration with a third party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and their extent of using your personal information. Since participating in these contests is voluntary, it’s solely at your discretion whether or not to partake in them and reveal your personal information.

8. Secured Transaction
In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.

Address
Rayna Tours & Travels
Dubai Head Office
ACICO Business Park Building, Office # 703, 704,705, Port Saeed Road, Deira, Behind Nissan Showroom,
P. O. Box 111306, Dubai – UAE

Rayna Group Pvt. Ltd.
India Head Office:
Sr No 33/2,
Opp Chhatrapati Shivaji Sports,
MITCON Lane, Balewadi,
Pune- 411045

Rayna Tours & Travels
3 Botterblom Avenue Grassy Park Cape Town 7941
South Africa,

Rayna Tours Pte. Ltd.
180 Kitchener Road #09-09 City Square Mall Room C02-00, Singapore 208539

Rayna Tours and Travels
Al, Al Mansoor Tower - Saudi National Bank (SNB - Office 701, 7th Floor - Sheikh Zayed Bin Sultan St - Abu Dhabi

Thank you for choosing our travel package(s). By booking a trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:

1. Pricing

Our policy assures you of an economic pricing, along with the convenience of making reservation online . Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

2. Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners . Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.

3. Confirmation of Payment

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail . Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.

4. Cancellation & No Show Policy

4.1 Cancellation
◾ Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with Raynab2b, client has to read cancellation policy of that particular tour.
◾ Combo tours can be cancelled, but if anyone is cancelling any of the single tour in combo then they will not able to avail combo offer, In this case Rayna will consider Individual tour price of non-cancelled tour & Refund remaining amount.
◾ Tourist Visa fees is not Refundable once payment done at Rayna website.
◾ While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.
4.2 No Show
◾ If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

5. Cancellation Procedures

Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Raynab2b in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Raynab2b cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

6. Itinerary Amendments

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Raynab2b reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.

7. Hotel Accommodation & Check-in – Check-out Policy

If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Raynab2b cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

8. Travel Insurance

Raynab2b shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

9. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

10. Website Usage Restrictions

All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Raynab2b. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

11. Delivery & Shipping Policy

Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

12. Governing Law and Jurisdiction

Inclusion is mandatory and should have any one of the below mentioned points.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

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